Terms of Service

Effective Date: May 30, 2026 | Last Updated: May 30, 2026

1. Acceptance of Terms

Welcome to Papa Ginos. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Papa Ginos ("Company," "we," "us," or "our"), governing your access to and use of our website located at papaginos-meal.click (the "Website"), as well as any related services, content, features, and functionality offered by Papa Ginos (collectively, the "Services").

By visiting, browsing, accessing, or using our Website in any manner — including placing orders, creating an account, subscribing to newsletters, or simply navigating our pages — you acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are accessing or using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and by accepting these Terms, you are doing so on behalf of that entity. In such cases, "you" and "your" will refer to that entity.

You must be at least 18 years of age to use our Services. By using our Website, you represent and warrant that you are at least 18 years old and that you have the legal capacity to enter into binding contracts under applicable law. Minors under the age of 13 are strictly prohibited from using our Services. Users between the ages of 13 and 18 may only use our Services with verifiable parental or guardian consent.

These Terms apply to all visitors, registered users, customers, and others who access or use the Services. We reserve the right to refuse access to our Services to any person or entity at our sole discretion.

2. Description of Services

Papa Ginos operates an online food ordering and information platform accessible at papaginos-meal.click. Our Services include, but are not limited to, the following:

• Online Food Ordering: We provide a digital platform through which users may browse our menu offerings, customize food and beverage selections, and place orders for delivery, pickup, or dine-in, where applicable.
• Menu Information: Our Website provides detailed information regarding our food and beverage offerings, including descriptions, ingredients, pricing, nutritional information, and allergen disclosures to the best of our ability.
• Account Management: Registered users may create and manage personal accounts to track order history, save favorite orders, manage delivery addresses, and access exclusive promotions and loyalty rewards.
• Promotions and Special Offers: We may offer discounts, coupons, promotional codes, limited-time offers, and loyalty programs through our Website, subject to specific terms and conditions associated with each promotion.
• Customer Support: Our platform provides access to customer support resources, FAQs, and direct communication channels to assist users with inquiries, feedback, and complaints.
• Third-Party Delivery Integration: In certain locations, we may partner with third-party delivery service providers to fulfill delivery orders. Such services are subject to the separate terms and conditions of those third-party providers.

We reserve the right to modify, suspend, discontinue, or restrict any aspect of our Services at any time, with or without notice, and we shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

Our Services are intended for personal, non-commercial use only unless you have entered into a separate written agreement with Papa Ginos for commercial or business purposes.

3. User Obligations and Prohibited Activities

3.1 User Obligations

By using our Services, you agree to:

• Provide accurate, current, and complete information when creating an account, placing orders, or interacting with our Services.
• Maintain the security of your account credentials, including your username and password, and immediately notify us of any unauthorized access to your account.
• Use our Services only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations.
• Comply with all applicable food safety, health, and consumer protection regulations.
• Promptly pay all amounts due for orders placed through our Website.
• Update your account information to ensure it remains accurate and current.
• Use our Website in a manner that does not interfere with or disrupt the functionality or servers supporting our Services.

3.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities when using our Services:

• Fraudulent Conduct: Submitting fraudulent orders, using stolen payment methods, exploiting promotions in bad faith, creating multiple accounts to abuse discounts, or engaging in any other deceptive practices.
• Unauthorized Access: Attempting to gain unauthorized access to our systems, databases, servers, or user accounts through hacking, password mining, or any other means.
• Data Scraping: Using automated tools, bots, scrapers, spiders, or crawlers to extract, collect, or harvest data from our Website without our express written consent.
• Intellectual Property Infringement: Reproducing, copying, distributing, modifying, or creating derivative works based on our content, trademarks, logos, or other proprietary materials without prior written authorization.
• Harassment and Abuse: Harassing, threatening, intimidating, or abusing our employees, contractors, agents, or other users through any communication channel.
• Malicious Code: Uploading, transmitting, or distributing viruses, malware, ransomware, or any other harmful code that may damage our systems or interfere with our Services.
• Spam and Unsolicited Communications: Sending unsolicited commercial communications, spam, or bulk messages through our platform or using our platform to collect contact information for such purposes.
• Impersonation: Impersonating Papa Ginos, its employees, other users, or any other person or entity, or misrepresenting your identity or affiliation.
• Reverse Engineering: Attempting to reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of our Website or any underlying software.
• Illegal Activities: Using our Services to engage in any activity that violates applicable federal, state, or local laws, including but not limited to consumer protection laws, privacy laws, and food safety regulations.
• Commercial Exploitation: Using our Services for commercial purposes without our express written consent, including reselling our food products without authorization.

Violation of any of these prohibited activities may result in immediate termination of your account and access to our Services, and we reserve the right to pursue all available legal remedies.

4. Intellectual Property Rights

All content, materials, and features available on or through our Website, including but not limited to text, graphics, photographs, images, videos, audio clips, logos, trademarks, service marks, trade names, menu designs, recipes (to the extent disclosed), software, and the overall look and feel of the Website (collectively, "Content"), are the exclusive property of Papa Ginos or its licensors and are protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and other applicable laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Website and its Content solely for your personal, non-commercial use in connection with our Services. This license does not include the right to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of our Website or Content for commercial purposes.
• Modify, create derivative works of, adapt, or translate any Content without our express written consent.
• Remove or alter any copyright, trademark, or other proprietary notices from our Content.
• Frame or mirror any Content without our express written consent.
• Use our trademarks, logos, or brand identifiers in any way that suggests endorsement or affiliation without our written permission.

Any use of our Content beyond the scope of this limited license constitutes a material breach of these Terms and may violate applicable intellectual property laws. We reserve all rights not expressly granted in these Terms.

If you believe that any Content on our Website infringes upon your copyright, please notify us in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, by contacting us at [email protected] with a detailed description of the alleged infringement.

5. Payment Terms

5.1 Pricing

All prices displayed on our Website are listed in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes, delivery fees, service charges, or gratuities unless explicitly stated. We reserve the right to modify our pricing at any time, and such changes will be reflected on our Website.

5.2 Payment Methods

We accept various forms of payment, including major credit cards, debit cards, and other payment methods as indicated on our Website at the time of your order. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that all information you provide is accurate and complete.

5.3 Order Confirmation and Charges

When you place an order through our Website, you authorize us to charge your selected payment method for the total amount of your order, including all applicable taxes and fees. You will receive an order confirmation via email or SMS, which constitutes your receipt. We reserve the right to cancel any order at our discretion and will provide a full refund in such cases.

5.4 Refunds and Cancellations

Refund and cancellation policies may vary depending on the nature of your order and the timing of your cancellation request. Please review our specific Refund Policy available on our Website, or contact us at [email protected] for assistance with refunds or cancellations. We are not responsible for delays or issues caused by third-party payment processors.

5.5 Taxes

You are responsible for all applicable federal, state, and local taxes associated with your purchases. We will collect and remit applicable sales taxes as required by law.

5.6 Promotional Codes and Discounts

Promotional codes and discount offers are subject to specific terms and conditions and may not be combined with other offers unless expressly stated. We reserve the right to revoke or modify promotions at any time without prior notice. Misuse or unauthorized use of promotional codes may result in cancellation of orders and suspension of accounts.

6. Disclaimer of Warranties

OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PAPA GINOS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT OUR WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY CONTENT, INFORMATION, OR MATERIALS ON OUR WEBSITE.
• WARRANTIES THAT DEFECTS IN OUR WEBSITE OR SERVICES WILL BE CORRECTED.
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD OR BEVERAGE PRODUCTS BEYOND THOSE REQUIRED BY APPLICABLE FEDERAL AND STATE FOOD SAFETY LAWS AND REGULATIONS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH CASES, OUR WARRANTIES WILL BE LIMITED TO THE MINIMUM EXTENT PERMITTED BY APPLICABLE LAW.

WE DO NOT WARRANT OR REPRESENT THAT THE NUTRITIONAL, ALLERGEN, OR INGREDIENT INFORMATION DISPLAYED ON OUR WEBSITE IS COMPLETE OR FREE FROM ERROR. CUSTOMERS WITH FOOD ALLERGIES OR DIETARY RESTRICTIONS SHOULD CONTACT US DIRECTLY BEFORE ORDERING. CROSS-CONTAMINATION MAY OCCUR IN OUR KITCHENS, AND WE CANNOT GUARANTEE THAT ANY ITEM IS COMPLETELY FREE FROM ANY PARTICULAR ALLERGEN.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT AND APPLICABLE STATE CONSUMER PROTECTION STATUTES, IN NO EVENT SHALL PAPA GINOS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICES;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN;
• INTERRUPTION OR CESSATION OF OUR SERVICES;
• BUGS, VIRUSES, OR OTHER HARMFUL CODE TRANSMITTED THROUGH OUR WEBSITE BY ANY THIRD PARTY;
• ERRORS OR OMISSIONS IN OUR CONTENT OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT ON OUR WEBSITE;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

NOTWITHSTANDING THE FOREGOING, IN ANY CASE WHERE LIABILITY CANNOT BE EXCLUDED, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PAPA GINOS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.

8. Indemnification

You agree to defend, indemnify, and hold harmless Papa Ginos and its officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of our Website or Services;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any intellectual property rights or other rights of any third party;
• Any content you submit, post, or transmit through our Website;
• Your breach of any representation or warranty made in these Terms;
• Any disputes or claims arising between you and any third party, including third-party delivery service providers.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claim. You agree not to settle any matter covered by this indemnification clause without our prior written consent.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Papa Ginos is registered and operates, without regard to its conflict of law principles or provisions.

For matters subject to federal law, these Terms are additionally subject to applicable federal statutes, including but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing unfair or deceptive trade practices;
• The Electronic Commerce Regulations;
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030);
• The Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.;
• The California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, as applicable.

Any legal action, suit, or proceeding arising out of or relating to these Terms or the use of our Services that is not subject to arbitration as described below shall be instituted exclusively in the federal or state courts of competent jurisdiction. You hereby consent and submit to the personal jurisdiction of such courts for the purpose of litigating any such action, suit, or proceeding, and you waive any objection to the laying of venue of any such proceeding in such courts.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our Services ("Dispute") informally by contacting Papa Ginos at [email protected]. We will attempt in good faith to resolve any Dispute informally within thirty (30) days of receiving your written notice of the Dispute.

10.2 Binding Arbitration

If informal resolution is unsuccessful, any Dispute arising out of or relating to these Terms, including any question regarding its existence, validity, or termination, shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, which are available at www.adr.org.

The arbitration shall be conducted in English and shall take place in the United States. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator shall have the authority to award any remedy or relief that a court of competent jurisdiction could award, except that the arbitrator shall not have the authority to award punitive damages in excess of what is expressly provided for in these Terms.

10.3 Class Action Waiver

10.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights, or to prevent imminent harm, pending the outcome of arbitration. Additionally, either party may bring claims in small claims court if the claims qualify and remain in such court.

10.5 Time Limitation

Any Dispute arising under these Terms must be brought within one (1) year after the cause of action arises, or such Dispute will be permanently barred. This limitation does not apply where prohibited by applicable law.

11. Term and Termination

11.1 Term

These Terms of Service are effective as of the date you first access or use our Services and will remain in full force and effect until terminated in accordance with the provisions of this section.

11.2 Termination by You

You may terminate your account and these Terms at any time by ceasing all use of our Website and Services and by requesting account deletion at [email protected]. Your termination will be effective upon our confirmation of your account deletion request. Please note that outstanding orders or unpaid balances must be settled prior to account termination.

11.3 Termination by Papa Ginos

We reserve the right to suspend, restrict, or terminate your account and access to our Services at any time, with or without notice, and without liability to you, for any reason, including but not limited to:

• Your violation of any provision of these Terms;
• Fraudulent, abusive, or illegal activity;
• Repeated or serious violations of our policies;
• Our business decision to discontinue all or part of our Services;
• Requests from law enforcement or government authorities;
• Security concerns or system vulnerabilities.

11.4 Effect of Termination

Upon termination of your account or these Terms for any reason:

• Your right to access and use our Services will immediately cease.
• We may delete your account information and any content associated with your account.
• All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, limitations of liability, indemnification obligations, governing law provisions, and dispute resolution provisions.
• You remain liable for all obligations and charges incurred prior to termination.

12. Changes to Terms

Papa Ginos reserves the right to modify, update, revise, or replace these Terms of Service at any time at our sole discretion. We will notify you of material changes to these Terms by:

• Posting the updated Terms on our Website at papaginos-meal.click with a revised "Last Updated" date;
• Sending an email notification to the address associated with your account, where applicable;
• Displaying a prominent notice on our Website homepage or during your next login.

Your continued access to or use of our Services after the effective date of any modification constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must immediately cease using our Services and may terminate your account as described in Section 11.

We encourage you to review these Terms periodically to stay informed of any changes. It is your responsibility to check this page regularly for updates. Changes will not apply retroactively and will become effective no sooner than thirty (30) days after they are posted, except for changes addressing new features, product additions, or legal compliance requirements, which will be effective immediately.

13. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Papa Ginos. These links are provided for your convenience and informational purposes only. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services.

You acknowledge and agree that Papa Ginos shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available through any such third-party websites or services. We strongly encourage you to review the terms and privacy policies of any third-party websites or services that you visit.

Any transactions you conduct with third-party delivery services, payment processors, or other service providers linked from our Website are solely between you and those third parties. We are not responsible for the acts, omissions, errors, or negligence of any such third parties.

14. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, share, and protect your personal information in compliance with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, and the Children's Online Privacy Protection Act (COPPA). Please review our Privacy Policy carefully before using our Services.

15. Food Safety and Allergen Information

Papa Ginos is committed to food safety and compliance with applicable federal and state food safety regulations, including standards set by the U.S. Food and Drug Administration (FDA) and local health departments. However, we strongly advise customers with known food allergies, dietary restrictions, or medical dietary requirements to exercise caution and to contact us directly at [email protected] before placing any order.

Cross-contamination may occur in our kitchen environments despite our best efforts to maintain separation between allergen-containing and allergen-free products. We cannot guarantee that any menu item is entirely free from any specific allergen, including but not limited to nuts, dairy, gluten, eggs, soy, shellfish, or other common allergens.

The nutritional and ingredient information provided on our Website is for general informational purposes and may not account for all variations, substitutions, or preparation differences. We disclaim liability for any adverse reactions resulting from undisclosed allergens or inaccurate nutritional information to the extent permitted by law.

16. Severability

If any provision of these Terms of Service is held to be invalid, illegal, unenforceable, or in conflict with the law of any jurisdiction, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be deemed severed from these Terms.

The failure of Papa Ginos to enforce any right or provision of these Terms shall not be construed as a waiver of such right or provision, unless such waiver is expressly made in writing and signed by an authorized representative of Papa Ginos. A waiver by Papa Ginos of any default shall not constitute a waiver of any subsequent default.

These Terms, together with our Privacy Policy and any other legal notices or policies published by Papa Ginos on our Website, constitute the entire agreement between you and Papa Ginos with respect to the use of our Services, and supersede all prior or contemporaneous communications, agreements, and understandings, whether oral or written, between you and Papa Ginos concerning the subject matter hereof.

17. Force Majeure

Papa Ginos shall not be held liable for any failure or delay in performing its obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, war, terrorism, labor disputes, utility failures, internet or telecommunications outages, supply chain disruptions, or any other force majeure event. In such circumstances, we will use commercially reasonable efforts to resume our Services as promptly as possible.

18. Electronic Communications

By using our Services, you consent to receive electronic communications from Papa Ginos, including but not limited to order confirmations, receipts, promotional offers, and updates to our policies. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions included in those communications or by contacting us directly at [email protected]. Please note that even after opting out of promotional communications, you may still receive transactional emails related to your orders and account.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund Policy, and any other agreements or policies expressly incorporated herein, represent the entire agreement between you and Papa Ginos regarding your use of our Services and supersede all prior or contemporaneous negotiations, discussions, or agreements, whether written or oral, between the parties relating to the subject matter covered herein.

No oral or written information or advice given by Papa Ginos or any of its representatives shall create a warranty or in any way increase the scope of the warranties expressly provided in these Terms. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign these Terms without restriction.

20. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service or our Services, please do not hesitate to contact us using the information below:

We aim to respond to all inquiries within two (2) to five (5) business days. For urgent matters related to food safety or order issues, please contact us as soon as possible via email at [email protected].